It has now been six weeks since I was 'temporarily' locked out of FaceBook. I've submitted the required documents to prove my identity (many times), but had absolutely no response, besides a few automated emails informing me that my situation would be reviewed shortly. As previously mentioned, apparently I may not really be me. I may, in fact, be someone else masquerading as me. If only I could get that person to go and teach for me.
I've tried to find a FaceBook customer support number, or online support, only to be told time and time again there isn't any.
I beg to disagree. There is, in fact, a customer support number. I found it. It's better known as the sales department.
That's right, the only numbers I can find that will actually respond are for potential and current advertisers. Those are FaceBook's customers, not us. We're the product.
This was pointed out to me by a friend a couple of weeks ago. The users and their presence is sold on to advertisers. FaceBook actually doesn't care whether I'm online or not. There are a billion others who are. And so I may never actually get a response to my enquiries, or a satisfactory resolution, even though I've done nothing wrong and was 'accidentally' locked out.
Bah! I am not a number. I am a human being.
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